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General Questions

How does TAPP Water compare with bottled water?
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Bottled water is no healthier or safer than tap water. What's more, plastic water bottles' value chain has a massive environmental footprint. Find out more.

Is filtered water safe for babies?
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As parents, we all want what's best for our babies. Two of TAPP Water's co-founders recently became parents, and they spent a lot of time researching this issue before coming to a decision. You can read their findings and conclusions in this article.

How does the subscription model work?
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Your annual subscription consists of a first shipment that includes the filter + 4 refills that provide you with 12 months of filtered water (remember that you must change it every 3 months to guarantee its quality). After 12 months, your subscription will automatically renew. In other words, you will receive 4 new spare parts for $99 per year (with the TAPPHero + plan, this price will be reduced by $1 each year). Before the renewals take effect, we will send you a reminder email that includes the following available options: cancel the subscription or pause it.

What advantages does it have over filter pitchers?
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Few things are as annoying as being thirsty and going to the kitchen to get water, only to find that someone has forgotten to fill the filter pitcher. TAPP users never have that bother, however, because their filtered water comes straight from the tap. And it comes out instantly, with the ability to choose between filtered and non-filtered water with just the turn of a small switch. Our tap water filter lasts 3 times as long, filters 15 times as much water, and uses advanced technology to eliminate even microplastics and heavy metals. Because of this, the water tastes much better. In addition, our annual subscription is cheaper than the most popular filter pitchers. And with filter pitchers, the cartridge has to be changed every month. Here's a comparison table:

Why should we stop buying bottled water? Isn't it safer and better tasting?
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It's safe and healthy to drink and also much cheaper than bottled water. Tap water in Australia is subject to regular and rigorous controls. TAPP filters remove substances found in distribution networks (like heavy metals in areas with old pipes), as well as chlorine, which can often make water taste unpleasant. What's more, filtered tap water is more environmentally friendly than bottled water. Bottled water's CO2 footprint comes not only from its production, but also from its transport and distribution. And finally, but no less importantly, TAPP filters make life so much easier, as you no longer have to carry heavy bottles of water home from the supermarket.

How much do the cartridges cost?
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The pack of two TAPP 2 replacement cartridges (providing filtered water for 6 months) costs $69. The pack of four TAPP 2 replacement cartridges (providing filtered water for 12 months) costs $99

Does it remove microplastics?
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Yes, the TAPP 2 activated carbon block with its 1–2 micron mesh removes all microplastics found in tap water so far. Visit this blog article for more information.

Will it connect to my tap?
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Our system is compatible with 95% of round taps with threaded spouts (which is what the filter attaches to). It isn't compatible with round taps with extendible hoses.

What contaminants does it remove?
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Both TAPP 2 models use highly effective block activated carbon technology that removes more than 80 contaminants and reduces an additional 50. The minerals, which are good for your health, remain in the water. The main chemical elements eliminated or reduced are: lime (only TAPP 2 Twist, TAPP 2 Click only the first 3 months of use), microplastics, heavy metals, bacteria (eg salmonella, legionella), drug residues, bad taste and odor , chlorine, chemicals (such as pesticides and herbicides), sand, rust, sediment, and nitrates. 

Does it remove bad taste from the water?
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Our filters remove bad taste, odor, chlorine, microplastics, and more than 80 contaminants from water. It also maintains essential minerals such as calcium, potassium and magnesium.

Does it remove the lime? / Does it remove calcium?
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Calcium is a mineral with recognized health benefits that is not considered a contaminant. Calcium generates lime when it binds with magnesium carbonates. The TAPP 2 filter cartridges are effective in minimizing lime concentration during the first month. From the second month on, the reduction of lime is less efficient, while maintaining the highest efficiency with impurities such as chlorine, microplastics and nitrates, among others.  

Are the filters easy to install?
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Yes. In less than a minute you can install the filter on your tap. How? Very easy follow the steps that we indicate here

Can I filter hot or cold water with the filter?
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It is not recommended to use the filter with hot water. The materials that cover the replacement cartridge are not resistant to high temperatures and this can cause the cartridge to melt. If you need hot water, you can get it by turning the lever and using the unfiltered water.

What absorption capacity do the filters have?
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TAPP 2 filters are capable of retaining even the smallest particles (1-2 microns) and are highly effective in absorbing chemicals during 3 months of use in a normal size home (1-5 people). After 3 months it is important to change the replacement cartridge because over time the filters become saturated with contaminants and bacteria grow, which is considered normal for activated carbon filters made from coconut shells.

How can I tell if my filter is working?
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All TAPP Water products have been tested and certified to the strictest standards of independent laboratories and the NSF Public Health and Safety Organization. Check the results of the Itabe laboratory.

How does it compare to reverse osmosis?
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Reverse osmosis is an amazing technological innovation that provides fresh water from seawater in areas around the world where there is a shortage of water, and it is very effective for industrial cleaning of polluted wastewater. It can also be a good solution for water in the home when conditions require (eg kidney failure). However, in most cases municipal water is safe to drink and a quality activated carbon tap filter will provide fresh and tasty drinking water at a lower cost and with less water waste.

Why is black water coming out when I start to filter?
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Do not worry, it is normal that when the filter is released or if you have not used it for too many days, black water comes out. This means that the carbon block is being cleaned. You only have to let the filtered water run for about 30 seconds and you will have clean and pure water in the blink of a tap.

How does TAPP Water compare to bottled water and other filters?
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According to hundreds of studies around the world,  tap water  that follows the drinking water regulations set by the World Health Organization (USA and the countries of the European Union)  is just as healthy as bottled water. 

 The tap is an unlimited source of water, as  long as you need it  unlike bottled water, you don't have to buy, carry or throw away plastic bottles. According to blind tests, 9 out of 10 people they don't notice the difference in taste between filtered water and bottled water. Regarding the environment,  plastic waste is destroying our oceans and ecosystem.  Less than 10% of the plastic produced globally is recycled, with the rest ending up in landfills and in the wild. For these 5 reasons, we invite you to stop drinking bottled water and start drinking tap water filtered with  TAPP 2.

Do I have to remove the filter to use the unfiltered water?
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You don't need to remove the filter, you can turn the small lever on the side of your filter to get filtered or unfiltered water.

My tap is not supported. I need an adapter
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To identify the adapter you need, it is important that you fill out the following questionnaire. In this way we can identify which adapter is compatible with your tap and thus send you a new one.

General Questions

How to set manual reminder in TAPP 2 Twist?
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At the top of the filter you will find numbers (one per month of the year) and lines (one per week of the month). This will allow you to mark when you last changed your cartridge. This way, it will be easier for you to remember when to change your cartridge again (usually after 3 months). Enjoy filtered water without interruptions with TAPP 2 Twist!

How are the spare parts for my TAPP 2 disposed of?
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Our filters are not biodegradable or compostable. However, they are made from highly recyclable plastic and other materials that remain inert in nature and do not bioaccumulate. In this link you will find how to dispose of and recycle your filter replacement, thus taking care of the environment.  

What are TAPP 2 filters made of?
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The materials we use for our filters reinforce our commitment to sustainability, quality and durability. The cartridge housing is made of PLA plastic free of toxins such as BPA and phthalates, made from natural raw materials. The carbon block inside the replacement cartridge housing that filters your water is made from coconut shells (70%), which biodegrade into CO2 and water, and UHMW (30%), which is inert and stable and does not accumulate in marine life. We also use two small pieces of silicone to ensure that the carbon block remains in place thus ensuring maximum filtering efficiency. These decompose into amorphous silica, carbon dioxide, and water.

What is the difference between TAPP 2 Click and TAPP 2 Twist?
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TAPP 2 Click connects with the MyTAPP mobile application via bluetooth and sends you notifications with the status of your cartridge to know when to change it. TAPP 2 Twist on the other hand, you can use the visual reminder that you have at the top of the filter, to know when to change the cartridge.

How long are TAPP 2 filters?
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The dimensions of the TAPP 2 filters are 12.4 x 7.4 x 10.9 cm. And it weighs about 363 g.

General questions

What is the difference between TAPP 2 Click and TAPP 2 Twist?
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TAPP 2 Click connects with the MyTAPP mobile application via bluetooth and sends you notifications with the status of your cartridge to know when to change it. TAPP 2 Twist on the other hand, you can use the visual reminder that you have at the top of the filter, to know when to change the cartridge.

How do I connect to Bluetooth?
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In order to connect the filter to your bluetooth you must follow the following steps:

1. Download the MyTAPP application from the Apple App Store or Google Play.

2. Register with the application if you have not done so already or log in with your username and password.

3. Select "Register a new filter" and choose "TAPP 2 Click".

4. Step 1 and 2. You must accept the options to receive notifications and have the location always active.

5. When you have completed the two steps, click the Bluetooth button on the TAPP 2. A notification will appear within 30 seconds.

My TAPP 2 Click does not connect to the application. What can I do to solve it?
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1. Check that Bluetooth is activated. 

2. Check that the location is activated in the application ç

3. Check if the battery protector has been removed

4. Check that your smartphone is an iPhone 5 with iOS 10 or higher version, or an Android with Android 6 or a version higher. 

If these tips don't solve the problem, remove the TAPP 2 filter from the app, log out, delete the app, restart your phone, and reinstall the app. Repeat the steps above.

Why do I always need to have location enabled on my mobile for my TAPP 2 Click to work?
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First of all, you should know that your filter and its monitoring through the application will continue to work perfectly. The button is used to know the status of the filter comfortably. Tracing doesn't need to work. The iBeacon BLE technology used in TAPP 2 is great, but not perfect. Both Apple and Samsung have had problems with the implementation of Bluetooth in their operating systems and on some devices. Therefore, it could be a problem whose solution is not in our hands. Ultimately, we recommend that you change the battery. We will provide you with a new one for free if the first year runs out. If it still doesn't work, you can return the TAPP 2 Click and we will send you a new one. You can contact us through support@tappwater.co

How does the annual subscription model work for TAPP 2?
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The annual pack costs $169 and includes 1 filter and 4 replacement cartridges. Each cartridge lasts 3 months so we send you 4 so that you have filtered water throughout the year. Paying $169 a year is equivalent to $14.08 per month.

We want to make your life a little easier so if you are still happy with us after 12 months, we will convert your subscription to TAPPHero + by reducing the fee every year you are with us.

General Questions

What guarantee do your products have?
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When you enjoy the annual subscription, you have a lifetime guarantee. So your filter will be covered the entire time you are with us. In the event that you are not yet a subscriber member of the annual pack, you are also covered by a guarantee, but in this case the guarantee is 1 year. Find out here about our product guarantee.

What does the lifetime guarantee mean for annual subscriptions?
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When you enjoy the annual subscription, you have a lifetime guarantee. So your filter will be covered the entire time you are with us. In the event that you are not yet a subscriber member of the annual pack, you are also covered by a guarantee, but in this case the guarantee is 1 year. In the unlikely event that your product needs to be replaced during the period of an active Annual Subscription, TAPP Water will take care of the replacement without any additional charge or cost as long as you follow the return instructions. An active Annual Subscription is defined from the date of purchase or renewal date of the Annual Subscription adding a period of 12 months. Example: purchase date of the "12-month Pack with Annual Subscription": April 12, 2019. Active Annual Subscription Period: from April 12, 2019 to April 11, 2020). The cases of Annual Subscriptions in a “paused” or “postponed” status are included. In these cases, the period of the Active Annual Subscription is simply prolonged as long as the Annual Subscription is maintained in said states (maximum 3 months). Users who cancel their Annual Subscription lose the right to the lifetime guarantee from the date of purchase adding a period of 12 months.

Is your product defective? This is the TAPP Water guarantee
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All of our products pass strict quality tests before they are shipped to our customers. We offer a guarantee for all our products whose duration depends on the type of product: “Annual Subscription Pack” for TAPP 2 Twist and TAPP 2 Click: Lifetime warranty as long as the subscription is still ongoing"Pack Starter / 3 months": 1 year warrantyPack of 4 spare parts: 1 year warrantyBelow is a summary of the TAPP Water warranty conditions. In the event of a divergence between this summary and the EULA, the EULA will prevail. Local consumer protection laws may provide additional warranty standards. The TAPP Water warranty does not in any way limit the rights you may have under these standards. The TAPP Water warranty covers defects in materials and workmanship of any TAPP Water product for the time indicated from the date of purchase on the TAPP Water website or from the date of purchase at a direct sales stand of TAPP Water.  TAPP Water does not guarantee that its products:run without interruptionsare free from errors or defectsIf you have a valid claim under the TAPP Water warranty and have returned the product according to the established procedure, we will replace the defective product free of charge. If we determine that the problem is not covered by the TAPP Water warranty, we will notify you and advise you of available service or replacement alternatives. The warranty period will not be extended if we replace the product.  The warranty does not cover defects caused by customers. This especially applies in case of improper use, incorrect handling or unauthorized repair attempts, especially: problems resulting from external causes, such as accidents, abusive or improper use;uses not in accordance with TAPP Water product instructions;problems caused by the use of third party accessories, parts or components.