EcoPro frequently asked questions
How do I know if I will like the taste?
There are several causes of the bad taste of tap water. Water hardness, which is the concentrated amount of dissolved minerals like calcium or magnesium, is one of them. The higher the concentration of these elements, the greater the hardness.
Chlorine also has a direct effect on the bad taste of our tap water. Other causes can be excess calcium or potassium in the water.
Our filters eliminate these substances, so the water that will come out of our tap will be clean, transparent and with a good taste.
How can I know if my tap will be compatible?
Our filter is compatible with standard screw taps. Check if your tap model is compatible before buying.
The thread of our filter is F22, the most common measurement. If your tap has another size, fill out the following questionnaire to identify which adapter is compatible with your tap and thus send you a new one for free.
My tap is standard threaded, but how do I know if I will need an adapter?
To identify if you need an adapter, it is important that you fill out the following questionnaire.
How do I use the manual reminder on the EcoPro?
The top of the filter is provided with a series of numbers (one per month of the year) and lines (one per week of the month). You can use these to mark when you last changed your filter. This will make it easier for you to remember when you need to change your filter (generally after 3 months). Enjoy uninterrupted filtered water with EcoPro!
Do I still need to change the filter every 3 months even if I don't use it that often?
The refill is made of carbon, a material of organic origin that can be a breeding ground for microorganisms, which over time can lead to the proliferation of bacteria. These bacteria accumulate behind the filter and can contaminate the water.
It is a normal situation with activated carbon filters, regardless of how many of you are at home, or whether the filter has not been used for a while.
What are the filters made from?
The materials we use in our filters reflect our commitment to sustainability, quality and durability. The cartridge housing is made of ABS and PC plastic, which is free of BPA and phthalates and is manufactured from natural raw materials. The carbon block found inside the cartridge housing and which filters your water is made of coconut shells (70%) — which biodegrade in CO2 and water — and UHMW (30%) — which is inert and stable and doesn’t accumulate in marine life. Our product also contains two small silicone parts that hold the carbon block in place to ensure maximum filter efficiency. These parts decompose in amorphous silica, carbon dioxide and water.
How do I dispose of the cartridges?
Our filters are not biodegradable or compostable. However, they are made of highly recyclable plastic and other materials that remain inert in nature and do not bioaccumulate. Click here to see how to dispose your filter cartridge to recycle it and help to preserve the environment.